Wild Tokyo Casino Privacy Policy

This Privacy Policy explains how Wild Tokyo Casino may collect, use, store and disclose personal information when you visit our website, create or use an account, contact support, or use our gambling services. We aim to handle information responsibly, transparently and only for legitimate business, legal, security and service-related purposes. By using the website, you acknowledge that information may be handled as described below.

Wild Tokyo Casino operates under two Curaçao licences: eGaming licence 8048/JAZ2020-0740 issued by Antillephone N.V. and Gaming Control Board licence OGL/2024/589/0556.

Information we may collect

The information we handle depends on how you use Wild Tokyo Casino and the services available through the website. Some information is provided directly by you, while other information is collected automatically when you browse or use the site. We only seek information that is reasonably relevant to operating the website, providing services, meeting our obligations and protecting players and the business.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, contact details, account login information, account preferences and responsible gambling settings. We may also handle information needed to confirm that you are eligible to use the service. If you contact support, we may keep the information you provide and records of our communications so that we can respond, investigate issues and improve assistance.

Verification and financial information

To support identity checks, age checks, security reviews and anti-fraud processes, we may request or receive verification documents and related information. This may include documents or details used to confirm identity, address, source of funds or account ownership where appropriate. We may also handle payment and transaction records, including deposits, withdrawals, payment method details, transaction history, account balance information and records of related reviews. Payment providers may process some payment information directly under their own privacy terms.

Technical and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, links used, session information and general interaction data. We may also receive information through cookies and similar technologies. This information can help us keep the website secure, understand how it is used, remember preferences and identify technical problems.

How we use information

Wild Tokyo Casino may use personal information for the following purposes, where permitted and appropriate:

To create, operate and maintain your account and provide access to available services.
To process account activity, payments, transactions and requests connected with the service.
To verify identity, age, eligibility and account ownership.
To conduct security, anti-fraud, anti-money-laundering and responsible gambling checks.
To communicate with you about your account, transactions, service changes, security matters and support requests.
To meet legal, regulatory, court, law enforcement and other lawful obligations.
To monitor, investigate and prevent suspicious, unlawful, unauthorised or harmful activity.
To maintain, test, troubleshoot and improve the website, systems and user experience.
To understand general usage patterns and prepare aggregated or de-identified reports.
To send marketing or promotional communications where permitted and where you have provided any consent that is required.

Where information is no longer needed for a relevant purpose, it may be deleted, anonymised or securely disposed of, subject to legal, security and operational requirements. Some records must be kept for a period required by law even after an account is closed. This may include account, identity, transaction, verification, security or communication records. We do not promise that every record can be removed immediately when an account is closed or when a deletion request is made.

Marketing choices

You may be able to choose whether to receive marketing communications. Marketing messages should include a practical way to unsubscribe or change your preferences where applicable. Withdrawing marketing consent will not affect the handling of information needed to operate your account, process transactions, provide support, maintain security or meet legal obligations. We may still send important service or account communications that are not marketing.

Cookies, sharing and information security

Cookies and similar technologies

Cookies are small files or similar technologies that may be placed on your device when you use the website. They can help with essential website functions, account sessions, security, preferences, performance measurement and understanding how visitors use the site. Some cookies may be provided by service providers that help operate particular website features. The use of cookies may vary depending on the pages and functions you use.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or your preferences may not be remembered. Browser settings differ, so you should consult the help information for your chosen browser if you need assistance.

When information may be shared

We may share relevant information with service providers and professional partners that help us provide the website and its functions. These parties may support hosting, technology, customer support, identity and verification checks, payment processing, fraud prevention, security, communications, analytics, auditing or legal services. They are expected to handle information for appropriate purposes and in accordance with applicable requirements.

Information may also be disclosed where reasonably necessary to comply with a lawful request, court process or legal obligation; protect players, the public, the website or our rights; investigate suspected fraud or other unlawful conduct; or support a business transfer, restructuring or similar transaction. We do not disclose personal information for unrelated purposes merely because it has been collected.

Security and overseas handling

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, misuse, loss, alteration or disclosure. No online service can guarantee complete security, and you should keep your login details confidential and contact support promptly if you suspect unauthorised account activity.

Depending on the providers and systems used to operate the service, information may be stored or accessed in Australia or another country. Where information is handled by third parties, we seek arrangements appropriate to the nature of the information and the services being provided. International handling may be subject to the laws of the location where the information is processed.

Your privacy rights and contacting us

Subject to applicable requirements and reasonable identity checks, you may ask about the personal information we hold about you and how it is handled. You may also request that inaccurate or incomplete information be corrected. In some circumstances, you can ask for your information to be deleted or for processing to be restricted. These rights are not absolute, and a request may be refused or limited where information must be retained for legal, security, fraud prevention, dispute resolution, account administration or other legitimate reasons.

You may withdraw consent to marketing communications at any time by using an unsubscribe option where available or by contacting us. Withdrawing consent does not make earlier processing unlawful and does not remove information that we are required or permitted to keep for other purposes. You may also ask us to review a decision or explain why a request cannot be completed.

How to exercise your data rights

To request access to your data, correction of inaccurate information, deletion of your data, or withdrawal of consent to marketing, contact support@wildtokyocasino.best. Please describe your request clearly and include enough information for us to identify your account and understand what you are asking. We may request reasonable evidence of identity before providing information or making changes, so that we do not disclose or alter information belonging to another person.

We aim to respond to privacy requests within a reasonable time. The time required may depend on the complexity of the request, the information involved, verification requirements and any legal or security checks. If we cannot comply fully, we will generally explain the relevant reason, subject to restrictions on what we can disclose.

Updates to this policy

We may update this Privacy Policy when our services, systems, practices or legal requirements change. The current version published on the website will apply from its stated publication or update date. We encourage you to review this page from time to time. Continued use of the website after an update may indicate that you have read and understood the revised policy.